Whenever you a document like the A/P Invoice or an A/P Credit Memo, you have to reconcile that with a payment to close it out. This is
Step-by-step guide
- Go to Banking->Outgoing Payments->Outgoing Payments
- Bring up your customer in the Code field in the upper left corner
- This will populate the window, and any open documents you have will be listed
- Find your Credit Memo and check the box in the Selected Column
- Right click on the window and click Payment Means
- Switch to your Check tab and enter the amount, then click OK
Click Add on the Outgoing Payments window
You'll find that the payment is now tied to that document and it closed it out.
Related articles
For an in-depth tutorial of outgoing payments please refer to Training 401 - Accounting